Please send your email to service@myglassesmart.com within two hours of payment. Our customer service team will help you change or cancel your order. (Please include "Change/Cancel Order" and "Order Number" in the subject of your email).

You sure can! Once your order is shipped, we will send you an email with the carrier's details and tracking number.

We ship through FedEx International Economy, and the expected delivery time is 5-7 working days. US customers do not need to pay for shipping, while other countries' customers need to pay $15.99 for shipping. Please note: Logistics fees and delivery times are subject to change. The actual information on the payment page shall prevail.

A certain amount of import duty may apply to some countries. If you are charged taxes or customs duties, you will be responsible for all expenses incurred, which will be non-refundable.

We have developed a simple guide to help you start customizing your glasses on the right step. You can find this guide under

About sunglasses: We support no-excuse returns within 7 days, shipping costs need to be borne by you About prescription glasses: Please send your email to service@myglassesmart.com within two hours of payment. Our customer service team will help you change or cancel your order. (Please include "Change/Cancel Order" and "Order Number" in the subject of your email). If we have already started processing your lenses, you will not be able to cancel the order and additional charges will be applied for modifying the order. Please check if the frames and lenses are intact after receiving the glasses, if you find any problems please contact our customer service team in time.

All glasses purchased on Myglassesmart enjoy a one-year free replacement service (free replacements will only be issued in cases of obvious defects in materials and workmanship, excluding damage caused by accidents, negligence, or improper care.)

1. Contact our customer service team at service@myglassesmart.com to approve the return.
2. Pack your glasses properly and include your name, contact information, order number, and the reason for your return in the package.
3. We recommend shipping your return by a traceable method. (Myglassesmart is not responsible for shipments that are damaged or lost.)
4. Once your return is received, we will process the refund within five business days. Your refund will be credited back to your original method of payment.

We accept credit/debit cards, PayPal, Apple Pay, Amazon Pay, and Google Pay. You can see more information about the payment methods on the payment page.

Most opticians will help you make minor adjustments to your frames for a small fee or even for free.