Return and Refund Policy
What is your return & refund policy?
1, About sunglasses: We support no-excuse returns within 7 days, shipping costs need to be borne by you.
2, About prescription glasses: Please send your email to service@myglassesmart.com within two hours of payment. Our customer service team will help you change or cancel your order. (Please include "Change/Cancel Order" and "Order Number" in the subject of your email).
If we have already started processing your lenses, you will not be able to cancel the order and additional charges will be applied for modifying the order. Please check if the frames and lenses are intact after receiving the glasses, if you find any problems please contact our customer service team in time.
All glasses purchased on Myglassesmart enjoy a one-year free replacement service (Free replacements will only be issued in cases of obvious defects in materials and workmanship, we will pay for the shipping costs. We don't support the refund or replacement service when damage is caused by accidents, negligence, or improper care.)
How do I make a return?
1, Contact our customer service team at service@myglassesmart.com to approve the return.
2, Returned products are supposed to remain in original condition, any gifts or accessories must be returned together with the purchased products and include your name, order number, and the reason for your return in the package.
Receiving Add.:
Rm B2-6011, Jiangchun Business Center, No.830 Wenyi West Road, Hangzhou Zhejiang China 31000
1, We recommend shipping your return by a traceable method. (Myglassesmart is not responsible for shipments that are damaged or lost.)
2, Once your return is received, we will process the refund within 5 business days. Your refund will be credited back to your original method of payment.
*If you used PayPal account to pay for the order, the refund will be back to your PayPal account within 3 business days.
*If you used credit card/debit card to pay for the order, the refund will be back to your credit card/ debit card in about one week. The actual time may depend on the processing time of your bank.
