Where can I read the complete return policy?
We have developed a simple guide to help you start customizing your glasses on the right step. You can find this guide under
What is the return policy?
About sunglasses: We support no-excuse returns within 7 days, shipping costs need to be borne by you
About prescription glasses: Please send your email to service@myglassesmart.com within two hours of payment. Our customer service team will help you change or cancel your order. (Please include "Change/Cancel Order" and "Order Number" in the subject of your email).
If we have already started processing your lenses, you will not be able to cancel the order and additional charges will be applied for modifying the order. Please check if the frames and lenses are intact after receiving the glasses, if you find any problems please contact our customer service team in time.
All glasses purchased on Myglassesmart enjoy a one-year free replacement service (free replacements will only be issued in cases of obvious defects in materials and workmanship, excluding damage caused by accidents, negligence, or improper care.)
How do I make a return?
1. Contact our customer service team at service@myglassesmart.com to approve the return.
2. Pack your glasses properly and include your name, contact information, order number, and the reason for your return in the package.
3. We recommend shipping your return by a traceable method. (Myglassesmart is not responsible for shipments that are damaged or lost.)
4. Once your return is received, we will process the refund within five business days. Your refund will be credited back to your original method of payment.